I would like to thank you and your staff for the professional and courteous manner in which the claim on behalf of my husband John Downey was conducted.

Both myself and my family were regularly kept updated about how the case was proceeding. All requests for letters of authorisation, for example when medical or employment records were required, were dispatched promptly and without fuss.

Requests for further information were dispatched promptly by you and your staff, and during the visits to your office to sign documents or to hand in paperwork, we were unfailingly treated with friendliness, courtesy and respect during what was a relatively difficult process for me and my children.

We were at no point pressurised into making decisions and every development during the progress of the case was being conducted with integrity, diligence and a personal attention to detail.

In summary I would have absolutely no hesitation in recommending you to anybody considering bringing a similar, and wholly justified, action on behalf of a loved one.